An establishment located in plazas and sometimes traditional malls. Mr.Kohl "pioneered" a method where the registers are at the front like a grocery store but since then this technique has ineffective because current management believes that having only one worker on the registers is sufficient. Because of their lack of insight this leads to a constant "barrage of backup to mens!", "backup to womans!", "There is no line at jewelry!",etc over the intercom.Most of the time even despite the lack of workers at the register the reason for the hold up at the register is because of the employees who participate in long drawn out conversations with customers about the great "deals" they have. The main reason for the delays at the register, however; is due to the company's credit policy. Each Manager is bred and trained into credit "whores" where their main existence is to bully and pester customers into signing up for credit cards where they charge a fee of 20% if your late on your payment.$100, you pay $120
. If the customer says no they don't want a credit card in the manual an employee supposed to say, "Are you sure you have an opportunity to save up to 12 times a year" and if that doesn't work in a desperation move an employee is then supposed to ask if they would like to sign up for an email account. Kohls prides itself in a yes we can! policy i.e. if you bring a shirt to the register and say its 20 bucks but on the register it says the actual price is 30 they are supposed to give it to you for 20. Actually because the people working at the registers believe they have some divine duty to not give anyone a deal add to the increased barrage of people on the intercom by calling for employees to see if that is the actual price. Continuing their credit whore policy it is common for a manager to go on the intercom and plea for customers to sign up for a credit card and describing the "benefits", these can last up to 3 minutes. Even though the sounds emitting over the intercom can sound like nails on a chalkboard some would argue that its a better then the atrocious music that plays such favorites as "All in this Together" - Ben LeeOne day on an 8 hour shift this song played a total of three times inducing nausea
.Kohls attempts to justify their credit whoring by saying that it benefits everyone including employees because each employee receives a meager stock option after a year of employment and it will help increase that value;however, most employees don't even survive their 90 day training period let alone a year. An employee also only receives an increase of 50 cents to their paycheck for each credit card whored. The job pays bad especially in comparison to other similar retail establishments in the same class some even offer commission. Every Kohls is always understaffedgranted a lot of employees quit
this shortage leads to a lack of customer service and a pigpen of a store. To add salt to the wound every week their is a customer service report card and the common complaint is lack of available associates, The managers then manipulate this statistic by putting the blame on employees saying they are not wearing their name badge or they don't smile and say hi to each customer. Kohl's does however offer cheap merchandise albeit at the expense of its employees so it is a good place to find a deal.That being said as an employee the workplace at Kohl's left me with a pessimistic outlook on life and since my termination from the company i feel like a changed individual.Oftentimes work experience will help you become a better worker but Kohls has managed to put me in a worse position then before i started.