To establish in detail what has occurred, typically
after the failure of a process and/or system.
cover up and explore what has been flushed down and try and rescue it.
We had a real
problem with this
customer when we delivered their goods, and they are really annoyed. The best
thing to do is have a "drains up" on what
went wrong with the delivery and then tell the customer what
we are going
to do to fix it.